Objective

Spanish speaker experienced in customer relationship development, office operations, sales & administrative duties. Highly self-motivated & goal oriented professional with excellent problem solving, communication, & interpersonal skills. I am able to work as part of a team or as an individual contributor.

 

Experience

 

Service Staffing                                                              • Anaheim, CA                                 October 2015 - Present

Auto Parts Delivery & Warehouse Support

·   Customer Service  - Worked to solve issues with third party distributors to evaluate customer needs.

·   SKU Management - Managed alphanumeric SKU’s of lengths ranging from 5 to 45 digits.

·   Business Customers – Understand business owner values to then meet their customer’s needs.

·   Logistics – Handled time sensitive deliveries efficiently.

 

Freelance Marketing                                                 • Orange County, CA             August 2014 – September 2015

Marketing Consultant – Self-Employed

·   Marketing Campaigns: Copy wrote and created slogans and media material to be used in various businesses.

·   Website Design: Layouts, videos, graphics designed for mobile platforms and usage.

·   Networking: Generated business through email campaigns, social media and multiple freelance outlets.

·   Sales: Bringing clients up to date with the psychology of buying patterns and consumer practices.

 

Brillient Inc.                                                                      • Santa Ana, CA                       July 2013 – September 2013

Loan Servicing Assistant (Contractor)

Contracted to Small Business Administration, United States Government

·   Acquisition: Assisted in the recovery of collateral, delinquent payments on balances on loans.

·   Security: Reviewed documents and files before placing into litigation with the legal department.

·   Assessment Ordered Appraisals, credit reports, property reports to make loan-to-value calculations

·   Keen Eye: Audited Legal and Financial documents

 

Wells Fargo                                                                 • City of Industry, CA            October 2012 – May 2013

Personal Banker

·   Client Relationships: Responsible for performing intermediate duties and support related to branch operations & financial services for customers.

·   Credit: Skilled in areas of the teller, vault, safe deposit, processing and boarding DDA, lines of credit & discussing credit applications.

·   Security: Assisted customer's with online banking accounts & provided identity and credit protection services.

·   Client Acquisition: Processed all new account transactions.

 

Experience

 

Sprint, by Prostar Preferred                            • Laguna Hills, CA                            February 2010 – August 2012

Lead Technician for Service & Repair Center

·   Teacher: Conducted classes to help new customers as well as new team members familiarize themselves with new, developing technologies and mobile devices.

·   Technical: Managed a technical repair center and functioned as head technician & lead repair.

·   Sales: Responsible for profit & loss in department, team scheduling & daily, weekly, monthly store sales goals.

·   Merchandising: Purchased and maintained stock of inventory including accessories.

·   Service Scores: Maintained 5 star satisfaction across Gallop polling, Yelp & Google.